Expert Customer Support with Denise

pro

Denise Florendo

(0)

Starting at

/hr

About this service

Summary

I offer dedicated customer support services, providing expert personnel to manage voice phone calls, live chat, and email interactions, ensuring seamless and high-quality customer experiences. What sets me apart is my commitment to tailoring support strategies to each client's unique needs, backed by comprehensive training resources and performance metrics to continuously enhance service effectiveness. My approach not only addresses immediate customer inquiries but also focuses on long-term satisfaction and operational integration.

Email: denise.s.florendo@gmail.com WhatsApp: +639502740966

What's included

Live Chat Support Services
Dedicated support personnel to manage live chat interactions, providing real-time assistance and ensuring prompt and accurate responses to customer queries.
Email Support Services
Skilled support team member to manage and respond to customer emails, ensuring timely and professional communication.
Non-Voice Support Services
Additional support for managing non-voice channels such as social media, ensuring consistent and efficient customer communication.
Training Materials and Resources
Customized training manuals, video tutorials, and FAQs designed to equip the client's team with the necessary skills and knowledge to deliver exceptional customer support across all channels.
Customer Onboarding and Integration Plan
A detailed plan for onboarding new customers, ensuring they have a smooth and positive experience from the start, including welcome communications and initial support touchpoints.
Customer Feedback and Satisfaction Evaluation
A report analyzing customer feedback and satisfaction levels, including insights and recommendations for continuous improvement.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager