Hi,

I'm a Shopify Store Manager with 10 years of business experience in the digital space.

I'm like a jack-of-all-trades in Shopify dropshipping. Here are lists of my experiences in Shopify dropshipping.

Customer Service:

- Answering emails through Gsuite, FreshDesk, Intercomm, Helpscout, and Zendesk

- Answering social media (Facebook, IG) chat, comments and moderating it

- I've also automated the process by saving templates to Gsuite for easy use and Facebook comments

- I've created SOP and tutorial for other VA's

Shopify Store Management

- Created websites from scratch to finish

- Order management through Dsers, Oberlo & even manual way

- Order fulfillment through Massfulfill

- Tracking Order Fulfillment on AfterShip app

- Create product description

- Product research for winning products (I've had more than 3 winning stable products)

- Graphic basic design for images

- Video strategy for video editors

- Product naming

- Choose the right videos for video editors to use

- Product reviews

Supplier Relationship

- I have WhatsApp and WeChat that I use to contact the supplier

- Save .csv file orders for the suppliers, paid them through Ali VIP link

- Update spreadsheet file with tracking #, tracking URL, and courier

- Follow up with tracking, disputes

- Handle chargeback, PayPal disputes

Project Management

- Can handle VA's, I have 10 years of leadership experience

- Create a project management system using ClickUp, Trello, Monday.com, Hive, Notion.so

- Knows how to set up discord, slack

- Hiring, Interview

Fiverr Feedback: https://www.fiverr.com/mskpage?up_rollout=true

I'd love to learn more about you & your business to see if we might be a good fit.

Looking forward to meeting you!

Best,

Kay