Exceptional Knowledge, Empathy and service.
Starting at
$
6
About this service
Summary
Skilled Digital and Technical Support Agent with 3 years of remote experience providing efficient assistance using various CRM platforms. Experienced in troubleshooting software, hardware, and account-related issues, while delivering excellent customer service. Adept at guiding users through technical processes clearly and maintaining accurate records in CRM systems to ensure smooth operations.
What's included
Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
Customer Service Active listening and clear, professional communication Skilled in problem-solving and conflict resolution Patience and empathy when handling customer concerns In-depth product/service knowledge to provide accurate support Multitasking across phone, email, and chat platforms Maintaining a positive and professional demeanor
Duration
1 week
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
Customer Service
More services