Summary

Process

FAQs

• Do you offer payment plans?

  -Most projects are divided into two payments: a 50% deposit and 50% final payment - for flat fee projects, Contra will ask you (the client) the full payment and only release the 50% deposit to be released to me immediately and the other 50% is on hold until the project is complete. - On larger projects, we can set milestones for payments. Contra is 100% commission-free! However, Clients will be charged a Stripe processing fee for each payment. - Credit card information is never stored on Contra as we manage payments through Stripe.

• How long does it take to complete a project?

  - For a logo project, it usually takes me 1 to 3 weeks, and up to 2 months for a standard brand identity package with additional collateral. This, of course, will vary on the project and communication efficiency. - We will conduct regular pulse checks to keep track of the timeline of our project.

• How will we communicate?

  - We’ll start off with Zoom or Whatsapp video meetings to discuss your project and present the first round of concepts. For shorter communications, we’ll use email or I’ll send you a short recorded video.

• We don't live in the same city. Can we still work together?

  99% of my clients are not local, so I manage projects long distance using live and pre-recorded video.

• If I have my logo designed by someone else, can you help with other designs?

  Yes! As a matter of fact, some of my clients had their logos designed by someone else but approached me for supporting graphics.