Community Management Specialist

Anderson Raderalazasoa

(0)

Starting at

600

About this service

Summary

I am confident that my extensive experience and passion for customer support and content moderation make me an excellent fit for the position.

I am available to start immediately and am committed to investing 100% in all projects I undertake.

I pride myself on my professionalism, dedication, and ability to work collaboratively within a team.

Process

Why should we work together?

I provide expert customer support and content moderation to ensure smooth communication and a safe online environment for your business. From handling chat, email, and social media inquiries to moderating user-generated content, I'll ensure your customers are satisfied and your platform stays positive and compliant.

FAQs

What channels of support do you offer?
I provide customer support through chat, email, and social media platforms.
How do you handle difficult customers or complaints?
I approach every customer with patience and empathy, aiming to resolve issues professionally and efficiently.
Can you integrate with our existing helpdesk system?
Yes, I am experienced with tools like Zendesk, Sprout Social, and other helpdesk platforms.
What types of content do you moderate?
I moderate user-generated content such as comments, posts, images and videos across various platforms, including social media, forums, and websites.
How do you handle inappropriate or harmful content?
I follow strict guidelines to remove harmful, offensive, or illegal content, while ensuring that actions comply with platform rules and user policies.
What’s your approach to maintaining a positive community environment?
I ensure that content aligns with community standards and foster respectful and engaging interactions among users.
Can you moderate in multiple languages?
Yes, I can moderate content in French if needed.

What's included

Customer Support and Content Moderation perfection
Looking for Reliable Customer Support and Content Moderation? Look No Further! Are you searching for a dedicated professional to provide top-notch customer support or ensure your platform remains clean and safe through expert content moderation? You've come to the right place! With my experience in handling customer queries and managing content with precision, I’m here to help you: Enhance customer satisfaction by providing timely, friendly, and effective support. Maintain a positive online environment by moderating content according to your community standards. Why choose me? ✅ Fast response times ✅ Attention to detail ✅ Professional communication ✅ Tailored solutions to fit your unique needs Let’s work together to keep your customers happy and your platform running smoothly.

Example projects

ModSquad

Duration

4 weeks

Skills and tools

Customer Support Representative

Community Manager

Community Support Specialist