What's included

• General Virtual Assistant | Customer Support

  In my previous role at a cleaning service company, I successfully performed the following tasks: ➢ Generated leads and conducted cold calls. ➢ Answered calls, provided quotes, scheduled cleanings, responded to emails, and followed up with clients, handling complaints when necessary. ➢ Interacted with clients professionally and amicably assisted clients based on their specific needs. ➢ Completed tasks assigned by supervisors or clients efficiently and within deadlines. ➢ Communicated with clients through various mediums, including email, chat, and phone. ➢ Responded to information requests by providing clients with accurate details about products, services, and policies. ➢ Listened to client feedback and complaints, addressing them appropriately. ➢ Communicated with customers to solicit feedback or reviews about the cleaning process, specifically from those with no complaints. ➢ Reviewed the cleaning schedule, ensured its assignment to the cleaning team, and managed/communicated with teams for check-in/out appointments. ➢ Monitored cleaners to guarantee the upload of before and after pictures and notified clients of damages or low inventory for restocking. ➢ Conducted market research to identify potential new clients or areas for expansion. ➢ Utilized skills in SEO, social media marketing, email marketing, paid ads, and giveaways to enhance business presence.

• Problem-Solving

  Anticipating challenges and proactively addressing issues as they arise, finding creative solutions to problems and making recommendations to support the executive's decision-making process.

• Communication Management

  Managing email correspondence, screening calls, and responding to inquiries on behalf of the executive, maintaining professionalism and confidentiality in all communications.

• Administrative Support

  Providing general administrative assistance, such as managing expenses, ordering supplies, processing invoices, and handling other ad hoc tasks as needed.