1. Lead Qualification: AI chatbots can qualify leads by asking preliminary questions, ensuring only high-quality leads are passed on to the sales team.
2. Customer Support: Chatbots can address common queries or issues without the need for a human representative. This can include troubleshooting, billing questions, or product inquiries.
3. Order and Inventory Inquiries: For B2B clients, a chatbot can provide real-time updates on the status of their orders or the availability of inventory.