Airbnb Co-Host and guest coordinator
Starting at
$
700
About this service
Summary
I am a freelancer who specializes in managing and coordinating all types of events.
I am highly skilled in Airbnb Administrative and customer support roles such as hospitality management, guest communication, concierge service, e-commerce, shopping websites, front-desk support, Real Estate, Short Term Rental, cold calling, phone support, call center, Email handling, chat support. I also have a headset with a noise-canceling microphone for clear calls.
VACATION RENTAL/AIRBNB TASKS:
- Partner Client Phone handling
- Creating invoices on Quickbooks and Payments on Stripe
- Backend Website Management
- Answering Vacation Rental Inquiries from guests
- Coordinating with the cleaners and handymen
- Daily Extension Up-Sells for guests who are staying
- A day before Arrival and Pre- Check out messages
- Creating Templates on different platforms for a pre-recorded response for generic inquiries
- Marketing on social media
TOOLS I CAN USE:
-Airbnb extranet
-Booking.com extranet
-HomeAway
-Expedia Partner Central
-Keynest
-Zendesk
-FreshDesk
-LiveAgent
-Eviivo channel manager
-Tokeet
-Beds24
-iGMS
-SmartBnB
-QuickBooks
-Google Docs
-Google Sheet
-Google Calendar
-Slack
-Trello
What's included
Guest Communication
I will respond to guest's messages, inquiries, and requests in less than 10 mins
Guest coordination
I will coordinate guests so they can have a smooth check-in and checkout process
Cleaning and maintenance coordination
I will coordinate cleaners and handymen to listings where they're needed
Example projects
Duration
4 weeks
Skills and tools
Industries
Hospitality