I am a freelancer who specializes in managing and coordinating all types of events.

I am highly skilled in Airbnb Administrative and customer support roles such as hospitality management, guest communication, concierge service, e-commerce, shopping websites, front-desk support, Real Estate, Short Term Rental, cold calling, phone support, call center, Email handling, chat support. I also have a headset with a noise-canceling microphone for clear calls.

VACATION RENTAL/AIRBNB TASKS:

- Partner Client Phone handling

- Creating invoices on Quickbooks and Payments on Stripe

- Backend Website Management

- Answering Vacation Rental Inquiries from guests

- Coordinating with the cleaners and handymen

- Daily Extension Up-Sells for guests who are staying

- A day before Arrival and Pre- Check out messages

- Creating Templates on different platforms for a pre-recorded response for generic inquiries

- Marketing on social media

TOOLS I CAN USE:

-Airbnb extranet

-Booking.com extranet

-HomeAway

-Expedia Partner Central

-Keynest

-Zendesk

-FreshDesk

-LiveAgent

-Eviivo channel manager

-Tokeet

-Beds24

-iGMS

-SmartBnB

-QuickBooks

-Google Docs

-Google Sheet

-Google Calendar

-Slack

-Trello