Customer Support + Social Media Community Management

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About this service

Summary

Support your community with warmth and consistency—without being glued to your phone.
Includes:
Comment moderation to filter spam and maintain a positive space
On-brand replies that spark engagement and deepen connection
Light DM monitoring to flag leads, questions, or client needs
1–2x daily check-ins (or custom cadence) to ensure timely responses
Live chat coverage during business hours or launches (optional)
Monthly engagement insights (optional add-on)

What's included

  • Customer Support + Social Media Community Management 💬

    Support your community with warmth and consistency—without being glued to your phone. Includes: * Comment moderation to filter spam and maintain a positive space * On-brand replies that spark engagement and deepen connection * Light DM monitoring to flag leads, questions, or client needs * 1–2x daily check-ins (or custom cadence) to ensure timely responses * Live chat coverage during business hours or launches (optional) * Monthly engagement insights (optional add-on)


Skills and tools

Community Support Specialist

Customer Support Representative

Community Manager

Discord

Discord

HubSpot

HubSpot

Instagram

Instagram

Slack

Slack

Zendesk

Zendesk

Industries

Marketing
Customer Service