
Customer Support + Social Media Community Management
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About this service
Summary
What's included
Customer Support + Social Media Community Management 💬
Support your community with warmth and consistency—without being glued to your phone. Includes: * Comment moderation to filter spam and maintain a positive space * On-brand replies that spark engagement and deepen connection * Light DM monitoring to flag leads, questions, or client needs * 1–2x daily check-ins (or custom cadence) to ensure timely responses * Live chat coverage during business hours or launches (optional) * Monthly engagement insights (optional add-on)
Skills and tools
Community Support Specialist
Customer Support Representative
Community Manager

Discord

HubSpot


Slack

Zendesk
Industries