Customer Support + Social Media Community Management by Marisa WardCustomer Support + Social Media Community Management by Marisa Ward
Customer Support + Social Media Community Management Marisa Ward
Cover image for Customer Support + Social Media Community Management
Support your community with warmth and consistency—without being glued to your phone.
Includes:
Comment moderation to filter spam and maintain a positive space
On-brand replies that spark engagement and deepen connection
Light DM monitoring to flag leads, questions, or client needs
1–2x daily check-ins (or custom cadence) to ensure timely responses
Live chat coverage during business hours or launches (optional)
Monthly engagement insights (optional add-on)

What's included

Customer Support + Social Media Community Management 💬
Support your community with warmth and consistency—without being glued to your phone. Includes: * Comment moderation to filter spam and maintain a positive space * On-brand replies that spark engagement and deepen connection * Light DM monitoring to flag leads, questions, or client needs * 1–2x daily check-ins (or custom cadence) to ensure timely responses * Live chat coverage during business hours or launches (optional) * Monthly engagement insights (optional add-on)
Contact for pricing
Tags
Discord
HubSpot
Instagram
Slack
Zendesk
Community Manager
Community Support Specialist
Customer Support Representative
Service provided by
Marisa Ward Wilmington, USA
1
Followers
Customer Support + Social Media Community Management Marisa Ward
Contact for pricing
Tags
Discord
HubSpot
Instagram
Slack
Zendesk
Community Manager
Community Support Specialist
Customer Support Representative
Cover image for Customer Support + Social Media Community Management
Support your community with warmth and consistency—without being glued to your phone.
Includes:
Comment moderation to filter spam and maintain a positive space
On-brand replies that spark engagement and deepen connection
Light DM monitoring to flag leads, questions, or client needs
1–2x daily check-ins (or custom cadence) to ensure timely responses
Live chat coverage during business hours or launches (optional)
Monthly engagement insights (optional add-on)

What's included

Customer Support + Social Media Community Management 💬
Support your community with warmth and consistency—without being glued to your phone. Includes: * Comment moderation to filter spam and maintain a positive space * On-brand replies that spark engagement and deepen connection * Light DM monitoring to flag leads, questions, or client needs * 1–2x daily check-ins (or custom cadence) to ensure timely responses * Live chat coverage during business hours or launches (optional) * Monthly engagement insights (optional add-on)
Contact for pricing