Knowledge base writer

Starting at

$

30

/hr

About this service

Summary

Over the last 6 years, I have been creating knowledge base articles, help center resources, and troubleshooting for startups and companies with newly launched products.
On each project I work on, I reduce the number of support tickets and calls by 50-60%
Help customers troubleshoot issues on their own. Hire fewer customer support agents. Save costs on customer support!

What's included

  • A fully built knowledge base for your product

    I will create a fully searchable knowledge base and help center resources for your newly launched product or solution. The help center resources I'll create will help your customers troubleshoot issues on their own and also train your chatbots to give the most accurate and detailed responses.

  • SEO articles to drive your brand's growth in traffic

    If you're a new startup or have just launched a new product, I'll create your pillar articles and SEO blog posts to make you start ranking organically on Google and Bing and start converting without over-depending on paid ads.


Skills and tools

Customer Success Manager

Copywriter

Technical Writer

Confluence

Google Docs

Google Sheets

Microsoft Word

Zendesk

Industries

SaaS

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