Build a Smart, Friendly AI Chatbot (Web, WhatsApp, Slack & More)
Starting at
$
50
/hrAbout this service
Summary
FAQs
Which platforms do you support?
Website widget, WhatsApp (Cloud API/Twilio), Slack, Messenger and custom web/mobile apps.
Can the bot use our data?
Yes. I connect your docs/FAQs/knowledge base/CRM and use retrieval (RAG) so answers are grounded in your content.
What about accuracy and “hallucinations”?
I use strict prompting, retrieval constraints, and safety fallbacks. We also add analytics + human review loops to keep quality high.
Can it take real actions (bookings, tickets, emails)?
Absolutely calendar booking, ticket creation, CRM updates, email sends, and more via API integrations.
How long does it take to launch?
A focused FAQ/lead bot can go live in 1–2 weeks. Rich workflows and multiple channels typically 3–4 weeks.
Is my data safe?
I follow privacy-first practices: least-privilege keys, encrypted storage where applicable, and optional PII redaction. I’ll align with your policies.
What's included
Deliverable 1: Conversation & Intent Design
We map core use cases (FAQ, lead capture, support, workflows), write sample dialogs, and define tone, guardrails, and escalation rules.
Deliverable 2: Bot Build (OpenAI / Dialogflow / Custom Node.js)
I implement the chatbot with robust prompts, memory strategy, and safe fallbacks so it stays helpful and on-brand.
Deliverable 3: Knowledge Integration (RAG over Your Content)
Connect to your docs/FAQs/help center/CRM and enable grounded answers via embeddings/vector search so the bot cites your truth, not the internet.
Deliverable 4: Channel Deployment
Add the bot to Website widget, WhatsApp (Cloud API/Twilio), Slack, Messenger, or a custom app—configured and tested end-to-end.
Deliverable 5: Actions & Automations
Enable real tasks: book meetings, create tickets (Zendesk/HubSpot), send emails, log to CRM, check order status whatever your flow needs.
Deliverable 6: Analytics & Tuning
Dashboards for usage, resolution rate, deflection, and CSAT. I review transcripts, improve prompts, and tune retrieval for accuracy.
Deliverable 7: Handoff & Training
Clear docs and a short video walkthrough so your team can update knowledge, review conversations, and roll out improvements.
Optional Add-ons
- Human Handoff to agents in Zendesk/Intercom/HubSpot with full conversation context - Authentication & account-specific answers (user login, role permissions) - Multilingual support (add languages, tone presets) - Advanced safety & privacy (PII redaction, rate limits, content filters, data retention policy) - Ongoing optimization plan (monthly review, new intents, A/B prompt tests)
Recommendations
(5.0)
Client • Oct 22, 2025
Recommended
Marc communicates excellent and is very professional and knowledgeable. I highly recommend him for your projects!!
Recommended
Marc has done some incredible work. He is very professional and good to work with. His work is top notch, and he delivers his task in a reasonable and timely manner. I highly recommend Marc for your project.
Client • Dec 9, 2025
Recommended
Marc continues to do excellent work. He is a top notch professional. He communicates well and is a pleasure to do business with!!
Client • Dec 19, 2025
Client • Oct 22, 2025
Recommended
I enjoyed working with Marc. He's an easy going guy that actually knows his stuff. I was a bit worried when we hit some snafus, but he got the job done. Note: Allow more time than you think because we hit delays with Replit and Supabase
Client • Sep 22, 2025
Recommended
Professional negotiations and high quality project management and work product. Was very flexible to adjust deliverables when asked on many of the different projects I’ve outsourced to Marc.
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