What's included

• Deliverable 1: Conversation & Intent Design

  We map core use cases (FAQ, lead capture, support, workflows), write sample dialogs, and define tone, guardrails, and escalation rules.

• Deliverable 2: Bot Build (OpenAI / Dialogflow / Custom Node.js)

  I implement the chatbot with robust prompts, memory strategy, and safe fallbacks so it stays helpful and on-brand.

• Deliverable 3: Knowledge Integration (RAG over Your Content)

  Connect to your docs/FAQs/help center/CRM and enable grounded answers via embeddings/vector search so the bot cites your truth, not the internet.

• Deliverable 4: Channel Deployment

  Add the bot to Website widget, WhatsApp (Cloud API/Twilio), Slack, Messenger, or a custom app—configured and tested end-to-end.

• Deliverable 5: Actions & Automations

  Enable real tasks: book meetings, create tickets (Zendesk/HubSpot), send emails, log to CRM, check order status whatever your flow needs.

• Deliverable 6: Analytics & Tuning

  Dashboards for usage, resolution rate, deflection, and CSAT. I review transcripts, improve prompts, and tune retrieval for accuracy.

• Deliverable 7: Handoff & Training

  Clear docs and a short video walkthrough so your team can update knowledge, review conversations, and roll out improvements.

• Optional Add-ons

  - Human Handoff to agents in Zendesk/Intercom/HubSpot with full conversation context - Authentication & account-specific answers (user login, role permissions) - Multilingual support (add languages, tone presets) - Advanced safety & privacy (PII redaction, rate limits, content filters, data retention policy) - Ongoing optimization plan (monthly review, new intents, A/B prompt tests)