Customer Success | Retaining & Growing Your Customer Base

Pro

Nia Nguyen

Starting at

/hr

About this service

Summary

I help businesses keep customers engaged, satisfied, and growing with your product by delivering proactive, value-driven support.

Whether it’s reducing churn, increasing retention, or identifying growth opportunities, I make sure your customers stay happy and see continued success with your service.

What makes me different? I don’t just manage customers—I build lasting relationships that drive loyalty and long-term revenue. 😊

What's included

✅ Proactive Customer Engagement
Build strong relationships with customers through regular check-ins and personalized support, ensuring they get the most value from your product.
✅ Retention & Loyalty Strategies
Implement customer retention plans, loyalty programs, and feedback loops to reduce churn and increase long-term satisfaction.
✅ Upselling & Expansion
Identify opportunities for upselling, cross-selling, and expanding account usage, helping clients see the full potential of your product.
✅ Customer Advocacy & Issue Resolution
Act as the voice of the customer, working with internal teams to resolve concerns quickly and ensure a smooth customer journey.
✅ Customer Success Playbook & Documentation
Create detailed onboarding guides, FAQs, and best practices to help customers succeed independently.

Recommendations

(5.0)

Tris Tran

Client • Sep 17, 2025

Recommended

Nia's creative, helpful, and always easy to collaborate with. She brings fresh ideas, positive energy, communicates clearly, and makes projects run smoothly. Anyone would be lucky to have her on their team.

Yen Bui • Vinpearl

Client • Sep 17, 2025

Recommended

I had the pleasure of working with Nia at Vingroup, and it was truly a great experience. She was always supportive, easy to work with, and someone I could count on, even during busy days. What stood out to me is how She treats both guests and colleagues with genuine care and respect. It made the workplace not only more professional but also more enjoyable. I really appreciated the teamwork and positivity Nia brought to our team, and I’m confident She will be a valuable asset anywhere.

Skills and tools

Technical Support Specialist

Customer Success Manager

Customer Support Representative