Operations Coordinator | Client Support & Project Coordination Shabana Khan
Your Core Offer:
“I help growing e-commerce brands organize
backend operations, customer support systems, and workflow automation so
founders can focus on scaling.”
What I Specialize In
Customer Support Workflow
Optimization
CRM Setup & Cleanup
SOP Documentation
Order & Refund Process
Structuring
Backend Operations Management
Reporting & Performance Tracking
Results & Experience
• Organized CRM system for [industry
type], improving response tracking and reducing missed follow-ups.
• Managed client onboarding
workflows ensuring smooth communication and faster turnaround.
• Created SOPs for recurring admin
tasks to improve efficiency.
• Handled customer communications
and issue resolution, maintaining high client satisfaction.
Tools & Platforms
Shopify
Zoho CRM
HubSpot
ClickUp
Trello
Notion
Google Workspace
Zapier
Slack
Selected Experience & Impact
• Managed 70–80 customer support
emails weekly, improving response organization and significantly reducing
response time.
• Maintained and structured CRM
systems with 200+ active leads, ensuring accurate tracking, follow-ups, and
documented interactions.
• Coordinated project workflows
across tasks and stakeholders to ensure timely execution and operational
clarity.
• Designed and optimized client
onboarding processes to create a smoother transition from sale to service
delivery.
• Built structured digital filing
systems to improve team accessibility and workflow efficiency.
• Prepared operational and
performance reports to support leadership decision-making and improve process
visibility.
“Handled 50+ customer emails weekly”
“Managed 200+ CRM leads”
Reduced average response time by
improving ticket organisation and prioritisation.
Starting at$8 /hr
Tags
Customer Success Manager
Customer Service
Enterprenuers
Founders
Small business
Startups
Service provided by
Shabana Khan Kolkata, India
Operations Coordinator | Client Support & Project Coordination Shabana Khan
Starting at$8 /hr
Tags
Customer Success Manager
Customer Service
Enterprenuers
Founders
Small business
Startups
Your Core Offer:
“I help growing e-commerce brands organize
backend operations, customer support systems, and workflow automation so
founders can focus on scaling.”
What I Specialize In
Customer Support Workflow
Optimization
CRM Setup & Cleanup
SOP Documentation
Order & Refund Process
Structuring
Backend Operations Management
Reporting & Performance Tracking
Results & Experience
• Organized CRM system for [industry
type], improving response tracking and reducing missed follow-ups.
• Managed client onboarding
workflows ensuring smooth communication and faster turnaround.
• Created SOPs for recurring admin
tasks to improve efficiency.
• Handled customer communications
and issue resolution, maintaining high client satisfaction.
Tools & Platforms
Shopify
Zoho CRM
HubSpot
ClickUp
Trello
Notion
Google Workspace
Zapier
Slack
Selected Experience & Impact
• Managed 70–80 customer support
emails weekly, improving response organization and significantly reducing
response time.
• Maintained and structured CRM
systems with 200+ active leads, ensuring accurate tracking, follow-ups, and
documented interactions.
• Coordinated project workflows
across tasks and stakeholders to ensure timely execution and operational
clarity.
• Designed and optimized client
onboarding processes to create a smoother transition from sale to service
delivery.
• Built structured digital filing
systems to improve team accessibility and workflow efficiency.
• Prepared operational and
performance reports to support leadership decision-making and improve process
visibility.
“Handled 50+ customer emails weekly”
“Managed 200+ CRM leads”
Reduced average response time by
improving ticket organisation and prioritisation.
$8 /hr