Operations Coordinator | Client Support & Project Coordination by Shabana Khan
Operations Coordinator | Client Support & Project Coordination by Shabana Khan
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Operations Coordinator | Client Support & Project Coordination
Shabana Khan
Your Core Offer:
“I help growing e-commerce brands organize backend operations, customer support systems, and workflow automation so founders can focus on scaling.”
What I Specialize In
Customer Support Workflow Optimization
CRM Setup & Cleanup
SOP Documentation
Order & Refund Process Structuring
Backend Operations Management
Reporting & Performance Tracking
Results & Experience
• Organized CRM system for [industry type], improving response tracking and reducing missed follow-ups.
• Managed client onboarding workflows ensuring smooth communication and faster turnaround.
• Created SOPs for recurring admin tasks to improve efficiency.
• Handled customer communications and issue resolution, maintaining high client satisfaction.
Tools & Platforms
Shopify
Zoho CRM
HubSpot
ClickUp
Trello
Notion
Google Workspace
Zapier
Slack
Selected Experience & Impact
• Managed 70–80 customer support emails weekly, improving response organization and significantly reducing response time.
• Maintained and structured CRM systems with 200+ active leads, ensuring accurate tracking, follow-ups, and documented interactions.
• Coordinated project workflows across tasks and stakeholders to ensure timely execution and operational clarity.
• Designed and optimized client onboarding processes to create a smoother transition from sale to service delivery.
• Built structured digital filing systems to improve team accessibility and workflow efficiency.
• Prepared operational and performance reports to support leadership decision-making and improve process visibility.
“Handled 50+ customer emails weekly”
“Managed 200+ CRM leads”
Reduced average response time by improving ticket organisation and prioritisation.
Starting at
$8 /hr
Get in touch
Tags
Customer Service
Customer Success Manager
Enterprenuers
Founders
Small business
Startups
Service provided by
Shabana Khan
Kolkata, India
Operations Coordinator | Client Support & Project Coordination
Shabana Khan
Starting at
$8 /hr
Get in touch
Tags
Customer Service
Customer Success Manager
Enterprenuers
Founders
Small business
Startups
Your Core Offer:
“I help growing e-commerce brands organize backend operations, customer support systems, and workflow automation so founders can focus on scaling.”
What I Specialize In
Customer Support Workflow Optimization
CRM Setup & Cleanup
SOP Documentation
Order & Refund Process Structuring
Backend Operations Management
Reporting & Performance Tracking
Results & Experience
• Organized CRM system for [industry type], improving response tracking and reducing missed follow-ups.
• Managed client onboarding workflows ensuring smooth communication and faster turnaround.
• Created SOPs for recurring admin tasks to improve efficiency.
• Handled customer communications and issue resolution, maintaining high client satisfaction.
Tools & Platforms
Shopify
Zoho CRM
HubSpot
ClickUp
Trello
Notion
Google Workspace
Zapier
Slack
Selected Experience & Impact
• Managed 70–80 customer support emails weekly, improving response organization and significantly reducing response time.
• Maintained and structured CRM systems with 200+ active leads, ensuring accurate tracking, follow-ups, and documented interactions.
• Coordinated project workflows across tasks and stakeholders to ensure timely execution and operational clarity.
• Designed and optimized client onboarding processes to create a smoother transition from sale to service delivery.
• Built structured digital filing systems to improve team accessibility and workflow efficiency.
• Prepared operational and performance reports to support leadership decision-making and improve process visibility.
“Handled 50+ customer emails weekly”
“Managed 200+ CRM leads”
Reduced average response time by improving ticket organisation and prioritisation.
$8 /hr
Get in touch