Your team handles hundreds of chats and calls, but only a few ever get reviewed. I set up AI that scores every conversation, so you can see exactly where agents lose customers.

How it works:

You share a sample of chat logs or call transcripts (anonymised is fine) and your quality checklist, or I draft one with you.

I build an AI scoring pipeline and test it against your own human-reviewed examples.

You get a report plus a reusable setup you can run every week.

What you get:

Every conversation scored on script compliance, tone, issue resolution and sales signals

A weekly report: team trends, top problems and real examples to coach from

Calibration notes showing how closely AI scores match your reviewers

Code and setup notes you own

Built by someone who has designed AI customer-service and voice agent products for collections, insurance and e-commerce teams. Good fit for BPOs, e-commerce support teams and contact centers in Southeast Asia and China. Chinese and English conversations supported.

Part-time, async and written communication. I reply within 24 hours.