What's included

• New User Insights Reports

  I'll pore through new user data and behavior and look for trends that could impact KPIs.

• Weekly Activity Reports

  Which features did your users interact with the most? What were some rage taps, successes, and paint points?

• Logging User Requests

  After learning your process for documenting client feedback, I'll catalog, flag, and send where needed.

• Engagement Recommendations

  I'll use the data we've pulled to make product recommendations from improvements to new features to customer rewards programs.

• User Interviews

  I'll conduct user interviews using your preferred method and detail feedback, questions, comments, and suggestions.

• Support Articles Creation

  Based on the most frequently asked questions from your consumers, or based on unanticipated user behavior, I'll create support articles to help your audience get the most out of your platform