Customer Support Representative

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About this service

Summary

I love being connected to people. Understanding the people's needs and how could we collaborate to create a great synergy in the working space.
My background, particularly in roles such as Customer Support, Customer Service Representative and NFT Community Moderator has equipped me with the expertise needed for effective customer and operations management. These experiences have sharpened my ability to handle customer inquiries, provide excellent service, and manage customer interactions effectively. I am confident that my strategic mindset, organizational skills, and commitment to achieving customer and operational excellence align well with the goals of your organization.

What's included

  • Customer Support

    ● Respond to customer inquiries promptly and efficiently through emails, live chat, and phone calls. ● Work together with various departments to address complex problems and escalate issues when necessary. ● Conduct follow-ups with customers to ensure their concerns are resolved. ● Record and document repetitive issues to contribute to process improvement. ● Identify and execute initiatives to improve the overall customer experience.


Skills and tools

Customer Success Manager
Customer Support Representative
Community Manager
Crisp
Google Apps
LiveChat
Slack
Trello

Industries

Transportation

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