What's included

• Community management Blockchain/customer service role

  Managing the community with over 40k members, responding to questions using the FAQs, whitepaper, and info from the team, and ensuring all requests are attended to. I also managed support ticket requests using Zendesk, handled emails, and troubleshooted issues on the website. I've been pivotal in the success of blockchain projects projects such as Globitex, Market Protocol, Lamden, Vutoken, Silent, Healthbank, Cosquare, Rally Airdrop, and Fysical. My skill set extends to community management, event coordination, AMA sessions, user moderation, content dissemination, oversight of Reddit channels, and simultaneous management of 6 to 8 channels (whether on Telegram or Discord) for distinct projects.

• E-Commerce support

  I can help you find popular products to sell on your Amazon store, mainly focusing on baby toys which tend to sell quickly. I use websites like eBay and Walmart to find these products, and I have a list of 50 bookmarks for quick access. I also use tools like Keepa to help with research. Let me know if you have any preferred tools for searching, or if you want me to do it manually. Besides finding products, I can also help with order fulfillment, tracking shipments, handling replacements for damaged items, responding to customer inquiries, and processing refunds.

• Technical Support

  I can help with email handling, writing SOP documents using google docs, communication, responding to emails, responding to FAQ about the product, outreach via LinkedIn or emails, adding articles to WordPress, social media engagement, answering chat requests using zendesk or intercom, report bugs to the tech team, organize projects using Trello, ClickUp or CRM, and other related works. I can use a remote desktop to resolve issues, use Teamviewer to sort issues, assign tickets, configuring SMTP services, troubleshooting issues relating to email deliverability such as SPF, DKIM, DMARC, MX, TXT, Fix spam filters issues according to their guideline, suggesting ways to remove your domain, Setting up custom tracking to improve deliverability and IP from Blacklists. I can offer you years of experience managing communications for top-tier SaaS firms, excellent project-management skills, and a great eye for detail, all of which should make me a great addition to your team.