What's included

• Assistance

  Assisting with product or service inquiry

• Resolution

  Solution to issues or complaints in a timely manner

• CRM

  Building and maintaining positive relations with clients

• Billing

  Handling of billing and payment inquiries

• Followups

  Following up on previous interactions ensuring customer satisfaction

• Feedback

  Feedback on products or services and also providing information about promotions and new products to customers

• Market Research

  Analysis to identify new business opportunities

• Strategy

  Developing strategic partnerships and relationships with potential clients implementing sales strategies to meet revenue targets

• New Leads

  Generating new leads converting them into customers

• Collaboration

  Collaborating with internal teams to ensure seamless delivery of services and products