Customer Support/Customer Success/Client ExperienceJosef Brian Hapita
Establish customer support practices and maintain customer satisfaction by providing problem-solving resources.
Achieve customer service objectives by contributing to customer service information and recommend strategic plans to improve customer experience.
What's included
Email Support
Handling customer inquiries and complaints, providing information about products or services, and addressing any concerns or issues that customers may have.
Chat Support
Managing high-priority or complex issues that require additional support or attention.
Technical Support
Providing technical assistance to customers who are experiencing issues with the product or service. This may involve troubleshooting, diagnosing problems, and providing guidance on how to resolve issues.
Account Management
Managing relationships with key customers and ensuring their needs are being met. This may involve regular check-ins, conducting customer satisfaction surveys, and providing guidance on how to get the most out of the product or service.
Community Management
Engaging with community members by responding to comments, answering questions, and initiating conversations. This can help build relationships and increase loyalty among community members. Monitoring community activity to ensure that members are following community guidelines and that inappropriate or off-topic content is removed.
Social Media Support
Engaging with customers on social media by responding to inquiries and complaints, providing information and support, and offering solutions to customer issues.
Josef Brian's other services
Starting at$40 /hr
Tags
G Suite
Intercom
Microsoft Office 365
Trello
Zendesk
Customer Success Manager
Customer Support Representative
Service provided by
Josef Brian Hapita Pasig, Philippines
Customer Support/Customer Success/Client ExperienceJosef Brian Hapita
Starting at$40 /hr
Tags
G Suite
Intercom
Microsoft Office 365
Trello
Zendesk
Customer Success Manager
Customer Support Representative
Establish customer support practices and maintain customer satisfaction by providing problem-solving resources.
Achieve customer service objectives by contributing to customer service information and recommend strategic plans to improve customer experience.
What's included
Email Support
Handling customer inquiries and complaints, providing information about products or services, and addressing any concerns or issues that customers may have.
Chat Support
Managing high-priority or complex issues that require additional support or attention.
Technical Support
Providing technical assistance to customers who are experiencing issues with the product or service. This may involve troubleshooting, diagnosing problems, and providing guidance on how to resolve issues.
Account Management
Managing relationships with key customers and ensuring their needs are being met. This may involve regular check-ins, conducting customer satisfaction surveys, and providing guidance on how to get the most out of the product or service.
Community Management
Engaging with community members by responding to comments, answering questions, and initiating conversations. This can help build relationships and increase loyalty among community members. Monitoring community activity to ensure that members are following community guidelines and that inappropriate or off-topic content is removed.
Social Media Support
Engaging with customers on social media by responding to inquiries and complaints, providing information and support, and offering solutions to customer issues.
Josef Brian's other services
$40 /hr