What's included

• Email Support

  Handling customer inquiries and complaints, providing information about products or services, and addressing any concerns or issues that customers may have.

• Chat Support

  Managing high-priority or complex issues that require additional support or attention.

• Technical Support

  Providing technical assistance to customers who are experiencing issues with the product or service. This may involve troubleshooting, diagnosing problems, and providing guidance on how to resolve issues.

• Account Management

  Managing relationships with key customers and ensuring their needs are being met. This may involve regular check-ins, conducting customer satisfaction surveys, and providing guidance on how to get the most out of the product or service.

• Community Management

  Engaging with community members by responding to comments, answering questions, and initiating conversations. This can help build relationships and increase loyalty among community members. Monitoring community activity to ensure that members are following community guidelines and that inappropriate or off-topic content is removed.

• Social Media Support

  Engaging with customers on social media by responding to inquiries and complaints, providing information and support, and offering solutions to customer issues.