Experience Customer Service RepresentativeNuraina Aracama
Experienced Customer Service Representative with 7 years in e-commerce, specializing in handling customer inquiries, resolving issues, and ensuring a seamless shopping experience. Skilled in order processing, refunds, returns, and product support across multiple platforms. Strong communicator with a problem-solving mindset, able to handle high-volume interactions while maintaining excellent customer satisfaction. Adept at using CRM tools, live chat, and email support to enhance the customer journey. Proven ability to de-escalate situations, provide timely resolutions, and contribute to process improvements for better efficiency and customer retention.
What's included
E-commerce
Assist customers through inbound call, email, outbound call and handle back office tasks like ticket management. We assist customers process orders online, track deliveries, call couriers, handle customer complaints and inquiries, process invoices, and help them with refunds and returns. We walk through the customer's online account, manage their online account and conduct basic troubleshooting. Check pricing and products availability.
Nuraina 's other services
Contact for pricing
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Gmail
Google Calendar
Microsoft Outlook
Oracle Cloud
Salesforce
Community Manager
Customer Success Manager
Customer Support Representative
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Nuraina Aracama Taguig, Philippines
Experience Customer Service RepresentativeNuraina Aracama
Contact for pricing
Tags
Gmail
Google Calendar
Microsoft Outlook
Oracle Cloud
Salesforce
Community Manager
Customer Success Manager
Customer Support Representative
Experienced Customer Service Representative with 7 years in e-commerce, specializing in handling customer inquiries, resolving issues, and ensuring a seamless shopping experience. Skilled in order processing, refunds, returns, and product support across multiple platforms. Strong communicator with a problem-solving mindset, able to handle high-volume interactions while maintaining excellent customer satisfaction. Adept at using CRM tools, live chat, and email support to enhance the customer journey. Proven ability to de-escalate situations, provide timely resolutions, and contribute to process improvements for better efficiency and customer retention.
What's included
E-commerce
Assist customers through inbound call, email, outbound call and handle back office tasks like ticket management. We assist customers process orders online, track deliveries, call couriers, handle customer complaints and inquiries, process invoices, and help them with refunds and returns. We walk through the customer's online account, manage their online account and conduct basic troubleshooting. Check pricing and products availability.
Nuraina 's other services
Contact for pricing