Experienced Customer Service Representative with 7 years in e-commerce, specializing in handling customer inquiries, resolving issues, and ensuring a seamless shopping experience. Skilled in order processing, refunds, returns, and product support across multiple platforms. Strong communicator with a problem-solving mindset, able to handle high-volume interactions while maintaining excellent customer satisfaction. Adept at using CRM tools, live chat, and email support to enhance the customer journey. Proven ability to de-escalate situations, provide timely resolutions, and contribute to process improvements for better efficiency and customer retention.