Tech-savvy support with a 99.63% CSAT score.
Starting at
$
45
About this service
Summary
As a technical support specialist with a 99.63% CSAT score, I am dedicated to providing excellent customer service and resolving any technical issues that may arise. With my experience managing incidents and providing first-line support, I can fix problems and keep operations running smoothly and quickly. Additionally, I enjoy training users and contributing to our Knowledge Base to empower customers with the tools they need for success. During events, I also provide live support to ensure everything runs seamlessly. You can count on me.
What's included
Addressing Technical Issues
I respond promptly to customer inquiries via chat or email and provide accurate technical assistance to resolve their issues.
Customer Training and Adoption
Drive customer adoption by delivering dynamic ad-hoc training sessions to ensure users fully know about the product or service.
Knowledge Base Contribution
Contribute to the development of the Knowledge Base by preparing FAQs, upgrade notes, and articles that document support-related processes and activities.
Duration
4 weeks
Skills and tools
Technical Support Specialist
Customer Support Representative
Google Cloud Platform
Intercom
Jira
Salesforce
Slack
Industries
SaaS
Work with me