
Product & Operations Specialist
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About this service
Summary
What's included
Product Discovery & Insights Report
A structured report synthesizing user research, data insights, key hypotheses, and strategic recommendations to guide product decisions. Includes: - Problem framing & assumptions - Key user insights (qualitative + data) - Opportunities, risks, and trade-offs - Clear recommendations and priorities Format: PDF or Notion document Quantity: 1 Revisions: 1 round
Experimentation & Validation Plan
A prioritized experimentation plan defining what to test, how to test it, and how success will be measured. Includes: - Hypotheses to validate - Experiment design and scope - Success metrics & signals - Timeline and next steps Format: Notion / Google Docs Quantity: 1 Revisions: 1 round
MVP Scope & Product Roadmap
A clear MVP definition and product roadmap grounded in validated insights and business priorities. Includes: - MVP feature scope - Out-of-scope decisions - Prioritization rationale - Key metrics to track Format: Notion / FigJam / PDF Quantity: 1 Revisions: 1 round
Operating Model & Ownership Blueprint
A clear operating model defining how Product, Operations, and Customer-facing teams work together — including ownership, decision boundaries, and escalation paths. Includes: - Team responsibilities and ownership map -Decision-making framework (who decides what, and when) -Cross-team interaction model (Product ↔ Ops ↔ CS) - Key rituals and governance touchpoints Format: Notion / PDF Quantity: 1 Revisions: 1 round
Core Process Maps & Execution System
End-to-end process maps and execution guidelines to reduce friction, coordination cost, and operational bottlenecks. Includes: - 2–4 critical process maps (e.g. Idea → Delivery → Ops → CS) - Identification of bottlenecks and inefficiencies - Redesigned workflows with clear inputs, outputs, and owners - Practical execution guidelines for teams Format: FigJam / Miro + summary document Quantity: 2–4 processes Revisions: 1 round
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