What's included

• IT Support

  1. Issue Diagnosis: Quickly identify and troubleshoot technical problems reported by users. 2. Customer Assistance: Provide prompt, courteous support via phone, email, or chat. 3. Incident Management: Log and track support requests, ensuring timely resolution and escalation when necessary. 4. User Guidance: Offer step-by-step instructions to help users resolve common issues independently. 5. Documentation: Maintain accurate records of incidents and solutions for future reference. 6. System Monitoring: Monitor system performance and user issues to proactively address potential problems. 7. Collaboration: Work closely with second-line support and other teams to resolve complex issues. 8. Knowledge Base Management: Contribute to and update the knowledge base with solutions and troubleshooting tips.