Design & Usability Audit (Tier III)
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About this service
Summary
FAQs
How long does a Tier 3 audit usually take?
Tier 3 audits are typically completed within 10–15 business days after receiving access to your site or product. I’ll confirm a delivery date when we kick off the project.
What’s included beyond the Tier 2 audit?
Tier 3 covers full product journeys or larger feature sets (15+ screens) and provides tiered UX/UI issue prioritization, strategic recommendations, and optional dev-ready notes for faster handoff to engineering teams. It’s a full end-to-end evaluation and strategic planning tool.
Does this audit include new designs or a redesign?
No—this service focuses on expert evaluation and actionable recommendations. If you’re interested in full UX redesign support, I’d be happy to discuss ongoing collaboration options.
What's included
📋 Full Heuristic UX Report
A detailed evaluation of your product’s usability, learnability, credibility, controllability, clarity, accessibility, and value—highlighting key strengths, identifying areas for improvement, and providing clear next steps for enhancing the user experience.
📝 Annotated Screenshots
Screenshots of your product annotated with clear, targeted notes that identify usability issues, design gaps, and improvement opportunities—giving you an immediate visual guide to what’s working, what’s not, and where to focus next.
🎯 Prioritized UX/UI Issue List
A ranked list of identified UX/UI issues categorized by urgency, impact, and implementation effort, helping you plan improvements strategically and focus your team’s resources where they matter most.
👨💻 Follow-Up Call to Review Findings
We’ll review the key findings from your heuristic analysis, prioritize next steps for improving usability and user experience, and discuss strategies for maintaining and scaling those improvements over time.
🎥 Summary Video Walkthrough
A short recorded walkthrough (5–10 minutes) highlighting key findings from your audit. I’ll walk you through major usability issues and opportunities for improvement—making it easy for you or your team to review and reference anytime.
⚖️ Competitor or User Flow Comparison (Add On)
A focused comparison between your product and either a direct competitor or a relevant best-in-class user flow. I’ll identify where your experience stands out, where it could be stronger, and what opportunities exist to align with (or surpass) industry expectations.
🗒️ Usability Test Script or User Scenario Checklist (Add-On)
A customizable script or checklist you can use to run moderated or unmoderated usability tests, helping you validate improvements or discover new insights after implementing changes.
🛠️ Dev-Ready Implementation Notes (Add-On)
Clear, actionable notes for your development team outlining how to implement accessibility and usability improvements based on audit findings, making the transition from design insight to code smoother and faster.
Recommendations
(5.0)
Client • Sep 30, 2025
Recommended
Fantastic work, exceeded expectations, cared about my input and made lightning fast changes to my website when needed. Will work with Ponders again in the future.
Client • Jun 11, 2025
Recommended
I highly recommend Ponders for any design or UX roles. During their tenure with our team, Ponders consistently demonstrated exceptional professionalism, care, and expertise in their craft. The foundation of our software is to surface clarity and insights from the complex data that our clients use to make critical business decisions. Ponders championed an inclusive approach to understanding customer needs and pain points, and executed elegant design solutions.
Client • Jun 6, 2025
Recommended
T.H. Ponders took our site to the next level. It is polished and navigable. They are even working up our SEO for us to get better exposure. Money well spent in my eyes. Thanks!
Skills and tools
UX Designer
UX Researcher
Figma
Industries