Design process to be followed:

Transparent and open communication with you from the beginning of the project until the end.

Research: understand the project scope and requirements.

Define: identify possible solutions based on the research information gathered to help achieve the desired results.

Ideate: conceptualise ideas and mock-up designs in low-fidelity to high-fidelity designs, guided by the research gathered.

Prototype: provide a working prototype for review and get feedback on the chosen solution.

Test: engage with sample users to validate the solution and get feedback on it.