What's included

• Personas

  I create detailed personas based on the user research to represent the typical users. These personas help in making informed decisions about service features, design, and messaging that align with our users' goals and challenges.

• User Journey Maps

  I map out the users' interactions with the product of interest, from initial discovery to engagement. It really helps me know about the users' touchpoints, emotions, and opportunities for enhancing the user experience.

• Wireframes

  I develop wireframes for the service catalog interface, focusing on layout, content organization, and navigational flow. These wireframes serve as a blueprint for how users will interact with our services, ensuring a logical and intuitive user journey.

• Interactive Prototypes

  Building on the wireframes, I create interactive prototypes to simulate the user experience. These prototypes are crucial for visualizing the dynamic aspects of the service catalog, allowing for early testing and feedback.

• Usability Test Reports

  After conducting usability testing with real users, I compile reports detailing my findings and insights. These reports identify usability issues and areas for improvement, ensuring that the final service catalog is user-friendly and meets our users' expectations.

• Accessibility Guidelines

  I prioritize accessibility by adhering to WCAG and ADA standards, focusing on making content perceivable, operable, understandable, and robust for all users, including those with disabilities. This approach ensures the product services are inclusive, compliant, and user-friendly, reflecting my commitment to accessibility and inclusivity for everyone.