Customer Support Specialist
Starting at
$
30
/hrAbout this service
Summary
What's included
✅ Fast & Effective Issue Resolution
Provide quick, clear, and solution-focused support to resolve customer issues efficiently and keep them satisfied.
✅ Multi-Channel Support
Handle live chat, email, phone, and social media inquiries, ensuring customers get help wherever they need it.
✅ Platform Navigation & Troubleshooting
Guide users through your platform, troubleshoot common issues, and provide proactive solutions to improve their experience.
✅ Self-Service Support & Documentation
Create help articles, FAQs, and video tutorials to empower customers and reduce support ticket volume.
✅ Customer Feedback & Insights
Gather and analyze customer feedback to identify pain points and improve the product or service experience.
✅ Support Process Optimization
Streamline workflows, implement automation tools, and enhance ticketing systems to improve response times and efficiency.
Recommendations
(5.0)
Client • Sep 17, 2025
Recommended
Nia's creative, helpful, and always easy to collaborate with. She brings fresh ideas, positive energy, communicates clearly, and makes projects run smoothly. Anyone would be lucky to have her on their team.
Client • Sep 17, 2025
Recommended
I had the pleasure of working with Nia at Vingroup, and it was truly a great experience. She was always supportive, easy to work with, and someone I could count on, even during busy days. What stood out to me is how She treats both guests and colleagues with genuine care and respect. It made the workplace not only more professional but also more enjoyable. I really appreciated the teamwork and positivity Nia brought to our team, and I’m confident She will be a valuable asset anywhere.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
HubSpot
Intercom
Notion
Zendesk
Industries