As a trained Customer Service Representative, I understand the need for empathy, going above and beyond for customers, and ensuring that their issue is not only resolved but that they also leave having a good customer service experience. I have a keen eye for detail, I am an extremely fast learner (with Tech, program materials, new procedures etc), I understand the value of customer feedback and I believe this should be garnered as much as possible, to see how customers can be better served. I am able to spot ineffective processes, and I am forward-thinking (seeking and finding ways to improve efficiency and automate), and I am keen on providing process improvements as the need arises.