Bug Triage & Community QA SupportMustafo Rajaboev
Your developers shouldn't be spending hours fighting with users in Discord or sifting through vague 1-star reviews. I act as the technical filter between your community and your code. I monitor user reports, reproduce their vague complaints, and convert them into clean, engineering-ready tickets.
My Process:
Monitor & Engage: I watch Discord/Reddit/Support channels for potential bugs.
Verify & Reproduce: I personally test the user's claim on real hardware to confirm it's not just "user error."
The "Translation": I turn "Game sucks, it crashes" into "Crash on Launch (Error 404) on Android 11 - Reproduction Steps Included."
Duplicate Defense: I merge similar reports so your backlog stays clean.
Need coverage for a Game Launch or specific event? I am open to Custom Orders for weekend crunches or launch days. Message me to discuss a tailored support package.
What's included
Verified Bug Backlog
A clean list of confirmed bugs input directly into your tracker (Jira/Linear), stripped of duplicates and user ranting.
Reproduction Steps & Logs
Technical details (logs, screenshots, device specs) attached to every ticket so devs can fix it immediately.
Weekly "Pulse" Report
A quick summary of the top 3 critical issues the community is complaining about this week.
FAQs
I primarily cover Discord and Reddit, but I can also manage Steam Community Hubs, standard email support (Zendesk/HelpScout), and Twitter/X mentions.
My primary focus is Bug Triage (finding and verifying technical issues). However, I can also act as a Moderator to enforce community rules and de-escalate toxic situations if needed.
No. I provide human, verified responses. If a user says, "it crashed," I ask for their logs and attempt to reproduce it myself before replying.
Yes! If you don't need ongoing monthly support but need "all hands-on deck" for a big update or launch weekend, please message me for a Custom Offer.
Starting at$20 /hr
Tags
Discord
Jira
Reddit
Slack
Zendesk
Community Support Specialist
QA Tester
Technical Support Specialist
Service provided by
Mustafo Rajaboev Warsaw, Poland
- 9
- Followers
Bug Triage & Community QA SupportMustafo Rajaboev
Starting at$20 /hr
Tags
Discord
Jira
Reddit
Slack
Zendesk
Community Support Specialist
QA Tester
Technical Support Specialist
Your developers shouldn't be spending hours fighting with users in Discord or sifting through vague 1-star reviews. I act as the technical filter between your community and your code. I monitor user reports, reproduce their vague complaints, and convert them into clean, engineering-ready tickets.
My Process:
Monitor & Engage: I watch Discord/Reddit/Support channels for potential bugs.
Verify & Reproduce: I personally test the user's claim on real hardware to confirm it's not just "user error."
The "Translation": I turn "Game sucks, it crashes" into "Crash on Launch (Error 404) on Android 11 - Reproduction Steps Included."
Duplicate Defense: I merge similar reports so your backlog stays clean.
Need coverage for a Game Launch or specific event? I am open to Custom Orders for weekend crunches or launch days. Message me to discuss a tailored support package.
What's included
Verified Bug Backlog
A clean list of confirmed bugs input directly into your tracker (Jira/Linear), stripped of duplicates and user ranting.
Reproduction Steps & Logs
Technical details (logs, screenshots, device specs) attached to every ticket so devs can fix it immediately.
Weekly "Pulse" Report
A quick summary of the top 3 critical issues the community is complaining about this week.
FAQs
I primarily cover Discord and Reddit, but I can also manage Steam Community Hubs, standard email support (Zendesk/HelpScout), and Twitter/X mentions.
My primary focus is Bug Triage (finding and verifying technical issues). However, I can also act as a Moderator to enforce community rules and de-escalate toxic situations if needed.
No. I provide human, verified responses. If a user says, "it crashed," I ask for their logs and attempt to reproduce it myself before replying.
Yes! If you don't need ongoing monthly support but need "all hands-on deck" for a big update or launch weekend, please message me for a Custom Offer.
$20 /hr