Bug Triage & Community QA Support
Starting at
$
20
/hrAbout this service
Summary
FAQs
Which platforms do you monitor?
I primarily cover Discord and Reddit, but I can also manage Steam Community Hubs, standard email support (Zendesk/HelpScout), and Twitter/X mentions.
Do you ban users or just fix bugs?
My primary focus is Bug Triage (finding and verifying technical issues). However, I can also act as a Moderator to enforce community rules and de-escalate toxic situations if needed.
Do you use auto-responses?
No. I provide human, verified responses. If a user says, "it crashed," I ask for their logs and attempt to reproduce it myself before replying.
Can I hire you for a one-time launch event?
Yes! If you don't need ongoing monthly support but need "all hands-on deck" for a big update or launch weekend, please message me for a Custom Offer.
What's included
Verified Bug Backlog
A clean list of confirmed bugs input directly into your tracker (Jira/Linear), stripped of duplicates and user ranting.
Reproduction Steps & Logs
Technical details (logs, screenshots, device specs) attached to every ticket so devs can fix it immediately.
Weekly "Pulse" Report
A quick summary of the top 3 critical issues the community is complaining about this week.
Skills and tools
Industries