What's included

• User mapping

  This document would be built on the business requirement. It will include the output of the research by identifying the ideal audience and their most possible actions to achieving the end goal.

• User flow chart

  Flow charts identify the steps users will take to complete a process. It also cater for edge cases (steps not normally discussed in the business requirement document) and helps develop the app architecture in collaboration with thee engineering team while exploring the most efficient pathway to reaching the desired goal for the business and the user.