Customer Success
Starting at
$
25
/hrAbout this service
Summary
I excel in Remote Customer Service / Technical Support and bring proficiency in multi-channel communication, problem-solving, and a commitment to exceeding performance metrics. I'm well-versed in various customer service platforms and pride myself on ensuring that the customer is delighted throughout our lifecycle.
What's included
Customer Satisfaction
Throughout the entire life-cycle
Onboarding Materials
Tutorials, guides and videos to help customers get started.
Knowledge Base Articles
On demand answers to your customers FAQ's.
Team Collaboration
Sharing info and data from customers with our team to better our offering.
Metrics Tracking
Using data to ensure we reach our goals in customer satisfaction and growth.
Communication
Phone, e-mails, live chats, CRM platforms. There for any way your customers want to reach out.
Skills and tools
Technical Support Specialist
Customer Success Manager
Customer Support Representative
Asana
Jira
Loom
Slack
Zendesk
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