Customer Support Agent for Financial Services and E-commerce

Rahim Dad

(0)

Starting at

1,000

About this service

Summary

Hi There!

I'm a professional Customer Service agent for almost all types of businesses, and I know the secrets and techniques to get the results! With 6 years of experience as a sales and support representative and a demonstrated history of working in the E-commerce industry, I'm here to help.

Skilled in Customer Services and Customer Satisfaction, I'm always looking for new challenges that allow me to help people.

With my experience and expertise, my goal is to take your company to a higher level, and YOU will be getting a great professional if YOU hire me.

I have a fiber optic internet connection (30Mbps) which is well backed up, a powerful Intel Core i7 6600U CPU (HP) with a professional Plantronics Blackwire C3220 USB Headset, and, of course, a serene environment to make/receive calls.

Please take a moment to go through the services YOU can expect from me with perfection, as mentioned below:

- Inbound Support calls

- Receptionist

- Billing Support via various CRM

- Chat support (via Slack, Meta, Tidio, Email, Olark)

- Solving tickets via CRM (Salesforce, Freshdesk, Zendesk, Gorgias, Spiceworks, Hubspot, Zoho, Quickbase)

Message me before placing your order. Thanks

What's included

Detailed Reports:
Summary of customer interactions and resolutions. Performance metrics such as response times, resolution times, and customer satisfaction scores.
Knowledge Base Documentation:
Updated FAQs. Troubleshooting guides. Standard Operating Procedures (SOPs) for common issues.
Customer Feedback Analysis:
Summarized customer feedback. Insights and recommendations based on customer feedback.
Process Improvement Suggestions:
Suggested improvements for customer support processes. Identified areas for automation or optimization.
Client-Specific Deliverables:
Any additional tasks or projects specific to the client’s needs, such as managing schedules, booking appointments, or conducting research.
Customer Satisfaction Survey Results:
Results and analysis of customer satisfaction surveys conducted during the project.

Duration

3 weeks

Skills and tools

Virtual Assistant

Customer Success Manager

Customer Support Representative