Summary

Process

FAQs

• What types of content do you write?

  I specialize in creating API documentation, user manuals, developer guides, knowledge base articles, onboarding materials, and product feature documentation—tailored for both technical and non-technical audiences.

• How do you learn about our product or technology?

  I begin with discovery calls, existing resources, and interviews with subject matter experts (SMEs). I also explore the product hands-on whenever possible to ensure accuracy and clarity.

• What tools do you use for documentation?

  I’m proficient in tools like Markdown, Confluence, Notion, Git, Google Docs, and MadCap Flare. I can also adapt to your preferred tools or platforms.

• Can you work with our developers or product team?

  Absolutely. I frequently collaborate with devs, PMs, and designers to gather insights, validate information, and maintain alignment throughout the writing process.

• Do you offer updates or revisions after delivery?

  Yes. I include a set number of revisions in each project and can provide ongoing support for updates or content maintenance if needed.

• Do you offer SEO or content strategy?

  While my primary focus is technical accuracy and usability, I can structure content for discoverability, clarity, and performance—especially for searchable help centers or public-facing docs.