NetSuite Expert Support
Kohlen Say
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About this service
Summary
Expert-level customer support for your daily NetSuite operations and functionality.
Delivered with quality from a NetSuite-certified and ITIL-certified support agent.
What's included
Service Level Agreement
Documented Service Level Agreement and, optionally, Org. Level Agreements to establish support scope, expectations and metrics.
Streamlined NetSuite Support Infrastructure
Establish customer support process and support/ticketing platform.
Regular Service Report
Provide a service summary document for support KPIs and results on the agreed frequency.
Incident, Change and Problem Management
ITIL-inspired NetSuite incident resolution, request fulfillment, change management and Problem management.
Skills and tools
Software Consultant
Customer Support Representative
Systems Engineer
Freshdesk
Google Apps
Microsoft Office 365
NetSuite
Industries
Manufacturing
Finance
Professional Services
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