Expert IT and Customer Support Tailored for Your Business

Ray Mafnas

(0)

Starting at

$

10

/hr

About this service

Summary

I have a strong background in customer service, with extensive experience spanning sales, billing, and technical support. I provide high-level technical support and I can manage various SaaS products and handled complex technical issues. I can address a wide range of customer needs effectively, ensuring satisfaction and fostering strong relationships.

What's included

  • Comprehensive SaaS Integration Support

    Seamless setup and integration of your SaaS applications with existing systems. This includes configuration, user onboarding, and initial troubleshooting to ensure a smooth transition and optimal performance.

  • 24/7 Technical Support Access

    Round-the-clock technical support via multiple channels (email, chat, phone) to address and resolve any issues promptly. This ensures minimal downtime and quick resolution of technical problems.

  • Regular System Health Checks and Updates

    Routine monitoring and maintenance of your SaaS applications to ensure system stability and security. Includes proactive updates, performance optimization, and implementation of best practices for system health.

Skills and tools

IT Specialist
Technical Support Specialist
Community Support Specialist
Atlassian
Google Cloud Platform
macOS
Microsoft Office 365
Slack

Industries

Information Technology
Customer Service
Cloud Management

Work with me

More services

Customer Service Representative

STARTING AT

$10/hour

hourly rate