UX Research

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About this service

Summary

I offer UX research services to help businesses understand their users through research, including interviews, surveys, and usability testing. My process includes gathering insights, creating user personas, and delivering actionable recommendations to inform design decisions and improve user experience.

What's included

  • Project Proposal & Agreement

    We establish the research objectives, deliverables, timeline, and costs upfront to ensure alignment with your goals. Terms: Outline payment terms, revision policies, and expectations for communication and collaboration.

  • Research Insights

    Target Audience Understanding: I will then conduct user interviews, surveys, and other methods to gather insights about user needs, pain points, and behaviors. (Optional) Competitive Analysis: Analyze competitors' products or services to identify strengths, weaknesses, and opportunities for differentiation.

  • Persona Creation

    User Personas: I will develop 2-3 detailed user personas based on research findings, representing key user segments and their goals, frustrations, and behaviors.

  • Information Architecture

    Content Structure: Organizing content or features based on research insights to create a clear, logical structure for the website or app.

  • Usability Testing

    Prototype Testing: I will conduct usability tests on existing products, prototypes, or wireframes to identify issues and gather user feedback. Test Results: I will analyze test findings and identify key areas for improvement in terms of usability, functionality, and user experience.

  • Research Report

    Insights & Recommendations: We deliver a comprehensive research report summarizing key findings, including actionable recommendations for design improvements or new features.

  • Project Handoff

    I will deliver all research findings and files, ensuring the client has everything needed to move forward with design and development based on user-centered insights.


Skills and tools

UX Researcher

UX Designer

FigJam

FigJam

Figma

Figma

Typeform

Typeform