CUSTOMER SERVICE REPRESENTATIVE

Qualfon Philippines

Dumaguete City, Negros Oriental

(Dec 2013-June 2014)

 Straight Talk Wireless – United States Based

             Technical and Sales Account

 Addressed and resolved costumer product complaints empathetically and

professionally

 Gathered and verified all required customer information for tracking purposes

 Managed customer calls effectively and efficiently in a complex, fast-paced

environment and challenging call center environment.

CUSTOMER SERVICE REPRESENTATIVE

Convergys Philippines Inc.

Cebu IT Park, Lahug, Cebu

(Feb 2017 – July 2017)

 Time Warner Cable (Spectrum) – United States Based

Technical and Sales Account

 Effectively manage high inbound and outbound calls

 Accurately documented, researched and resolved customer service issues

 Defused volatile customer situations, calmly and courteously 

CUSTOMER SALES REPRESENTATIVE

RSS IT Solutions

Tanjay City, Negros Oriental

(May 2018- October 2018)

 Globe Life Insurance – United States Based

Outbound and Inbound Sales Representative

 Selling insurance using solid arguments to prospective customers.

 Coordinate sales effort with team members and other departments.

CUSTOMER SALES REPRESENTATIVE

VKP Outsourcing

Tanjay City, Negros Oriental

(July 2017 – February 2018

 Episource LLC - United States Based

Outbound and Inbound Representative

 Retreiving medical records from Doctor’s clinics and hospitals

 Communicating through chat, calls, and emails

HOMBASED ESL TEACHER

ACADSOC Limited

(Sept 2018 – February 2019)

 Providing standard ESL courses to Chinese students from children to working adults.

VIRTUAL ASSISTANT

6 Day Cash Buyers

(October 2018 – April 2019)

 Make outbound sales calls, finding homeowners who are interested in selling their

property, 400+ calls a day, using 3 dialer system to reach people, that have lined

with real estate business.