In Monitoring, Coaching, and feedbacks on SLAs and SOPs.
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About this service
Summary
fit into the bigger picture. Major Experience in Chat, Email and Phone call processes doing Quality Audits, CSAT
& DSAT Audits, Refresher training sessions, Appraisals, Attrition, Shrinkage and Team Management.
Deliverables
International BPO experience into Process Quality
of International BPO experience into Process Quality Audit and Team Lead Operations
in Customer Service and Support, In Monitoring, Coaching, and feedbacks on SLAs and SOPs.
What's included
International BPO experience into Process Quality
of International BPO experience into Process Quality Audit and Team Lead Operations in Customer Service and Support, In Monitoring, Coaching, and feedbacks on SLAs and SOPs.
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