Enhance your customer experience with my dedicated support! by Marvin Casey Crisostomo

Enhance your customer experience with my dedicated support! by Marvin Casey CrisostomoEnhance your customer experience with my dedicated support! by Marvin Casey Crisostomo

Enhance your customer experience with my dedicated support!

Marvin Casey Crisostomo

Starting at

/hr

About this service

Summary

Proven skills in using complex strategies to identify and address business concerns. Knowledgeable about forecasting

trends, improving processes and managing projects. Resilient, diligent and hardworking with a resourceful and

conscientious nature.

What's included

customer service support
Response Templates: Pre-written replies for common inquiries to ensure consistency and speed. Customer Feedback Reports: Summarized insights from customer surveys and feedback forms. Knowledge Base Articles: Clear guides and FAQs to help customers troubleshoot common issues. Training Manuals: Comprehensive documents for onboarding new customer service representatives. Support Ticket System: Organized tracking of customer inquiries and resolutions. Monthly Performance Reports: Metrics on response times, customer satisfaction, and issue resolution rates. Call Scripts: Structured scripts for handling various customer interactions. Customer Journey Maps: Visual representations of the customer experience to identify improvement areas. Escalation Procedures: Clear guidelines for escalating complex issues to higher support levels. Customer Service Policies: Well-defined policies to ensure consistent service delivery. These deliverables can enhance customer satisfaction and improve operational efficiency!

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager

Freshdesk

Gorgias

HubSpot

Intercom

Zendesk

More services

Boost your productivity! I'm a skilled VA ready to help you.

STARTING AT

$4/hour

hourly rate