Bilingual Customer Support | Email/Chat | EN/ES | 8h Response T.

Santiago Vasco

Starting at

$

350

/mo

About this service

Summary

Are you a growing startup or online business looking for reliable, bilingual customer support without hiring full-time?
I help companies deliver a world-class support experience in English and Spanish, covering email, chat, or helpdesk tickets — with guaranteed response times and a professional, friendly tone.
With 2+ years of experience in the Web3 and fintech space, I understand how to support users in fast-moving, tech-driven environments.
Let’s keep your customers happy — while you focus on growth.

What's included

  • Good CSAT

    I will assist you in achieving and maintaining a Customer Satisfaction score above 90%—this is an underpromise; I have personally averaged 96%.

  • Daily monitoring and resolution of incoming support tickets

    I will review your customers' questions/issues and track their satisfaction on a daily basis.

  • SLA

    All messages replied to within 8 hours max

  • Responses written in native-level English and Spanish

    I'm a native Spanish speaker with professional proficiency in English. Additionally, I will use Grammarly to ensure excellent communication with your clients.

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager

Freshdesk

Freshdesk

HubSpot

HubSpot

Intercom

Intercom

Zendesk

Zendesk

Industries

FinTech & Payments
Cryptocurrency & Blockchain
E-Commerce