Bilingual Customer Support | Email/Chat | EN/ES | 8h Response T.Santiago Vasco
Are you a growing startup or online business looking for reliable, bilingual customer support without hiring full-time?
I help companies deliver a world-class support experience in English and Spanish, covering email, chat, or helpdesk tickets — with guaranteed response times and a professional, friendly tone.
With 2+ years of experience in the Web3 and fintech space, I understand how to support users in fast-moving, tech-driven environments.
Let’s keep your customers happy — while you focus on growth.
What's included
Good CSAT
I will assist you in achieving and maintaining a Customer Satisfaction score above 90%—this is an underpromise; I have personally averaged 96%.
Daily monitoring and resolution of incoming support tickets
I will review your customers' questions/issues and track their satisfaction on a daily basis.
SLA
All messages replied to within 8 hours max
Responses written in native-level English and Spanish
I'm a native Spanish speaker with professional proficiency in English. Additionally, I will use Grammarly to ensure excellent communication with your clients.
Starting at$350 /mo
Tags
Freshdesk
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
Service provided by
Santiago Vasco Medellín, Colombia
Bilingual Customer Support | Email/Chat | EN/ES | 8h Response T.Santiago Vasco
Starting at$350 /mo
Tags
Freshdesk
HubSpot
Intercom
Zendesk
Community Manager
Customer Success Manager
Customer Support Representative
Are you a growing startup or online business looking for reliable, bilingual customer support without hiring full-time?
I help companies deliver a world-class support experience in English and Spanish, covering email, chat, or helpdesk tickets — with guaranteed response times and a professional, friendly tone.
With 2+ years of experience in the Web3 and fintech space, I understand how to support users in fast-moving, tech-driven environments.
Let’s keep your customers happy — while you focus on growth.
What's included
Good CSAT
I will assist you in achieving and maintaining a Customer Satisfaction score above 90%—this is an underpromise; I have personally averaged 96%.
Daily monitoring and resolution of incoming support tickets
I will review your customers' questions/issues and track their satisfaction on a daily basis.
SLA
All messages replied to within 8 hours max
Responses written in native-level English and Spanish
I'm a native Spanish speaker with professional proficiency in English. Additionally, I will use Grammarly to ensure excellent communication with your clients.
$350 /mo