"Community Harmony Specialist

Starting at

$

1,500

About this service

Summary

As a Community Harmony Specialist, I offer comprehensive community management services that go beyond simply maintaining your social media presence. I focus on building authentic connections, fostering positive engagement, and creating a vibrant online community that aligns with your brand's values. What makes my approach unique is the combination of strategic content planning, personalized customer interactions, and proactive crisis management to ensure your brand thrives in a dynamic digital landscape.

What's included

  • SERVICE I PROVIDE

    Here are the deliverables a client can expect at the end of a community management project: 1. Community Engagement Report: A comprehensive report detailing the level of engagement across all platforms, including metrics such as likes, comments, shares, and follower growth. 2. Content Calendar: A strategically planned calendar with scheduled posts, content themes, and campaigns for the coming weeks or months. 3. Social Media Analytics: A detailed analysis of social media performance, including reach, impressions, engagement rate, and demographic insights. 4. Crisis Management Plan: A well-structured plan for managing potential social media crises or negative publicity, including predefined responses and escalation processes. 5. Community Guidelines and Best Practices: A document outlining the community guidelines for behavior and interaction, along with best practices for moderation and user engagement. 6. Customer Feedback Analysis: An overview of customer feedback gathered from social media platforms, highlighting common themes, concerns, and areas for improvement. 7. Influencer Partnership Strategy: A detailed plan for identifying and collaborating with relevant influencers, including goals, deliverables, and key metrics for success. 8. Brand Voice and Tone Guide: A document that outlines the brand's voice, tone, and style for consistent communication across all platforms. 9. User-Generated Content Strategy: A strategy for encouraging and leveraging user-generated content to boost engagement and community participation. 10. Recommendations for Future Growth: A set of recommendations for improving community engagement and growing the brand's social media presence in the future.


Duration

2 weeks

Skills and tools

Customer Support Representative
Community Support Specialist
Discord
HubSpot
Intercom
Slack
Zendesk

Industries

Communities

Work with me