What's included

• Customer Satisfaction:

  Ensure high levels of customer satisfaction through prompt and effective responses to inquiries and issues.

• Dispute handling

  Efficiently resolve customer problems and concerns, minimizing resolution time.

• Customer Feedback Collection

  Gather customer feedback through surveys and interactions to identify areas for improvement.

• Performance Metrics

  Track and report on key performance indicators such as average response time, first-contact resolution rate, and customer satisfaction scores.