Bot Development by Dhananjay Garg

Bot Development by Dhananjay GargBot Development by Dhananjay Garg

Bot Development

Dhananjay Garg

Contact for pricing

About this service

Summary

We create sophisticated conversational bots that handle customer inquiries, automate processes, and provide assistance across multiple channels. Our bots leverage natural language understanding to interpret user intent, maintain context throughout conversations, and deliver helpful, accurate responses that feel natural and human.

What's included

Custom Bot Workflow Design
Detailed conversational flowcharts, intent mapping, and response trees tailored to your use case (FAQ, lead gen, support, etc.)
NLP-Enabled Chatbot Engine
Bot with Natural Language Understanding (NLU) powered by tools like Rasa, Dialogflow, or custom LLM logic. Intent recognition, slot-filling, and fallback strategies included.
Multi-Channel Deployment Package
Integration-ready bot with support for web chat, WhatsApp, Telegram, Facebook Messenger, Slack, or mobile SDKs. API documentation and Webhook support.
Human Handoff System
• Seamless transfer to live agents with session history retention and agent assignment logic. • Compatible with tools like Intercom, Freshchat, or custom CRM.
Analytics & Feedback Dashboard
• Performance metrics: intent accuracy, resolution rate, user drop-offs. • Tools for retraining the bot based on user feedback and live transcripts.

Skills and tools

Backend Engineer

AI Engineer

Web Developer