People cannot report a problem when the channel is in the wrong language, needs mobile data, or is not trusted. Low complaint volume then gets read as low harm, which is the most expensive mistake in the room.

I design and build voice-first intake so someone can speak a grievance, an enquiry or a report in their own language and have it arrive as a structured, triaged, case-referenced record your team can act on. Covers intake-to-record extraction, escalation routing, anonymisation and PII handling, case-reference integrity, and channel specifications for WhatsApp and USSD where data access is the barrier.

Sold as a bounded pilot, not a subscription: a working agent, the architecture note behind it, and an honest evaluation of what the language coverage does and does not yet handle. Two agents already exist as working prototypes, one Hume-based and one Gemini-based. Ongoing AI, telephony, messaging and hosting costs run through your own accounts.