Every support interaction scored on seven quality dimensions (follow-up, accuracy, tone, resolution and more) by models that can run entirely on your own infrastructure.
Delivered as an executive summary, an issue heatmap and coaching notes per agent, with early churn signals.
Proven in production: 13,000+ interactions scored, about 100 per night, with no additional software cost.
Every support interaction scored on seven quality dimensions (follow-up, accuracy, tone, resolution and more) by models that can run entirely on your own infrastructure.
Delivered as an executive summary, an issue heatmap and coaching notes per agent, with early churn signals.
Proven in production: 13,000+ interactions scored, about 100 per night, with no additional software cost.