As a Service Designer I design the end-to-end journey of a service. I can help you work customer centrically to optimise your services and customer experience. Together we will orchestrate your service delivery for optimal customer experience based on customer insights. I develop service concepts and propositions that clearly communicate how value will be generated for the customer or employee, in addition to value for your business.

Key activities:

Conducting research and mapping insights and foresight around the customer or employee experience;

Making complex information transparent and visual to share across your organisation;

Translating insights and foresight into new opportunities and solutions.