What's included

• Rockstar Customer support service

  - Set up and configured Zendesk as a ticketing system to efficiently managed/solved customer inquiries, issues, and requests. - Lead Live chat, phone and helpdesk Technical Support teams to ensure customer satisfaction for 100k+ global customer base. - Coordinate and manage Operational Maintenance and unscheduled Emergencies, work internally with teams to ensure minimal customer impact and lead communication with customer base to minimize impact. - Configured Zopim (Zendesk Chat) to provide real-time chat support to customers on the website. - Handled escalated customer inquiries and complex issues, ensuring timely and effective resolution. - Monitor customer support metrics and KPIs, such as response times, resolution times, and customer satisfaction scores. - Generated regular reports on team performance and provide insights for improvement. - Analyzed customer feedback and reviews to identify recurring issues and areas for improvement. - Integrated Zoiper, a VoIP softphone, for handling voice communication with customers. - Trained team members on using Zoiper for making and receiving customer calls.- Set up and configured Zendesk as a ticketing system to efficiently managed/solved customer inquiries, issues, and requests. - Lead Live chat, phone and helpdesk Technical Support teams to ensure customer satisfaction for 100k+ global customer base. - Coordinate and manage Operational Maintenance and unscheduled Emergencies, work internally with teams to ensure minimal customer impact and lead communication with customer base to minimize impact. - Configured Zopim (Zendesk Chat) to provide real-time chat support to customers on the website. - Handled escalated customer inquiries and complex issues, ensuring timely and effective resolution. - Monitor customer support metrics and KPIs, such as response times, resolution times, and customer satisfaction scores. - Generated regular reports on team performance and provide insights for improvement. - Analyzed customer feedback and reviews to identify recurring issues and areas for improvement. - Integrated Zoiper, a VoIP softphone, for handling voice communication with customers. - Trained team members on using Zoiper for making and receiving customer calls. Skills: Customer Support · Customer Relationship Management (CRM)