Customer Support Management by Gabriel Boateng

Customer Support Management

Gabriel Boateng

Starting at

/hr

About this service

Summary

As a Customer Support manager, I am responsible for managing customer service issues, maintaining customer satisfaction, and ensuring that customer inquiries are answered promptly and efficiently.

I manage a team of customer service representatives and ensure that they have the necessary skills and knowledge to provide excellent service to our customers. I manage customer inquiries through multiple channels, including live chat, phone, email, and online support.

I also use customer feedback to identify areas of improvement and develop strategies to better meet customer needs. I work with other departments, such as marketing and product development, to ensure that customer needs are taken into account.

On a daily basis, I respond to customer inquiries and complaints, provide technical support, research customer questions, and provide updates on customer service initiatives.

I also oversee customer service operations and provide training and guidance to customer service representatives. In addition, I track customer service metrics, such as response times and customer satisfaction, to ensure that customer service goals are met.

What's included

Onboarding Support
Comprehensive onboarding plans to help ensure customers are quickly and successfully using your product.
Customer Health Monitoring
Continual customer health monitoring to identify areas for improvement and ensure customer satisfaction.
Account Management
Proactive account management to ensure customers are getting the most out of your product.
Relationship Building
Building relationships with customers to ensure customer loyalty and enable customer success.
User Adoption Strategies
Customer-centric user adoption strategies tailored to each customer’s specific goals and needs.
Product Enhancements
Staying up to date on product enhancements to ensure customers are leveraging the full potential of your product.
Proactive Support
Offering proactive support to answer customer questions before they arise.
User Retention Strategies
Developing customer-focused user retention strategies to reduce customer churn.
Product Insights
Providing product insights to help customers understand how to best use your product.
Performance Reports
Creating performance reports to measure customer success metrics.