Customer Experience (CX) StrategyMarya Ahmad
I help businesses deeply understand their customers and identify exactly where friction, confusion, or missed opportunities exist across the journey. Through journey mapping, persona development, and funnel analysis, I turn insights into clear, actionable improvements. The result is a smoother, more effective customer experience that increases conversion, retention, and satisfaction.
What's included
End-to-End Customer Journey Map
I create a complete customer journey map from awareness to retention, identifying pain points, gaps, and opportunities for improvement. Includes a visual map, insights summary, and prioritized CX recommendations to increase conversion, reduce friction, and elevate customer experience.
CX Audit & Insights Report
A concise evaluation of your current experience with key findings and improvement opportunities.
Pain Point & Opportunity Analysis
A breakdown of where users struggle and where small changes can drive major impact.
Persona Development
Research-based customer profiles that clarify motivations, needs, and behaviors.
Funnel Re-design
A streamlined acquisition-to-retention funnel aligned to user behavior and business goals.
CX Improvement Roadmap
A prioritized 30/60/90-day plan for implementing CX enhancements.
Starting at$1,200
Duration2 weeks
Tags
Figma
Google Workspace Studio
Miro
Notion
Tableau
Business Operations
Marketing Strategist
Project Manager
Service provided by
Marya Ahmad Rockville, USA
Customer Experience (CX) StrategyMarya Ahmad
Starting at$1,200
Duration2 weeks
Tags
Figma
Google Workspace Studio
Miro
Notion
Tableau
Business Operations
Marketing Strategist
Project Manager
I help businesses deeply understand their customers and identify exactly where friction, confusion, or missed opportunities exist across the journey. Through journey mapping, persona development, and funnel analysis, I turn insights into clear, actionable improvements. The result is a smoother, more effective customer experience that increases conversion, retention, and satisfaction.
What's included
End-to-End Customer Journey Map
I create a complete customer journey map from awareness to retention, identifying pain points, gaps, and opportunities for improvement. Includes a visual map, insights summary, and prioritized CX recommendations to increase conversion, reduce friction, and elevate customer experience.
CX Audit & Insights Report
A concise evaluation of your current experience with key findings and improvement opportunities.
Pain Point & Opportunity Analysis
A breakdown of where users struggle and where small changes can drive major impact.
Persona Development
Research-based customer profiles that clarify motivations, needs, and behaviors.
Funnel Re-design
A streamlined acquisition-to-retention funnel aligned to user behavior and business goals.
CX Improvement Roadmap
A prioritized 30/60/90-day plan for implementing CX enhancements.
$1,200