Customer Experience (CX) StrategyMarya Ahmad
I help businesses deeply understand their customers and identify exactly where friction, confusion, or missed opportunities exist across the journey. Through journey mapping, persona development, and funnel analysis, I turn insights into clear, actionable improvements. The result is a smoother, more effective customer experience that increases conversion, retention, and satisfaction.
What's included
End-to-End Customer Journey Map
I create a complete customer journey map from awareness to retention, identifying pain points, gaps, and opportunities for improvement. Includes a visual map, insights summary, and prioritized CX recommendations to increase conversion, reduce friction, and elevate customer experience.
CX Audit & Insights Report
A concise evaluation of your current experience with key findings and improvement opportunities.
Pain Point & Opportunity Analysis
A breakdown of where users struggle and where small changes can drive major impact.
Persona Development
Research-based customer profiles that clarify motivations, needs, and behaviors.
Funnel Re-design
A streamlined acquisition-to-retention funnel aligned to user behavior and business goals.
CX Improvement Roadmap
A prioritized 30/60/90-day plan for implementing CX enhancements.
Starting at$1,200
Duration2 weeks
Tags
Figma
Google Workspace Studio
Miro
Notion
Tableau
Business Operations
Marketing Strategist
Project Manager
Service provided by
Marya Ahmad Rockville, USA
- 1
- Followers
Customer Experience (CX) StrategyMarya Ahmad
Starting at$1,200
Duration2 weeks
Tags
Figma
Google Workspace Studio
Miro
Notion
Tableau
Business Operations
Marketing Strategist
Project Manager
I help businesses deeply understand their customers and identify exactly where friction, confusion, or missed opportunities exist across the journey. Through journey mapping, persona development, and funnel analysis, I turn insights into clear, actionable improvements. The result is a smoother, more effective customer experience that increases conversion, retention, and satisfaction.
What's included
End-to-End Customer Journey Map
I create a complete customer journey map from awareness to retention, identifying pain points, gaps, and opportunities for improvement. Includes a visual map, insights summary, and prioritized CX recommendations to increase conversion, reduce friction, and elevate customer experience.
CX Audit & Insights Report
A concise evaluation of your current experience with key findings and improvement opportunities.
Pain Point & Opportunity Analysis
A breakdown of where users struggle and where small changes can drive major impact.
Persona Development
Research-based customer profiles that clarify motivations, needs, and behaviors.
Funnel Re-design
A streamlined acquisition-to-retention funnel aligned to user behavior and business goals.
CX Improvement Roadmap
A prioritized 30/60/90-day plan for implementing CX enhancements.
$1,200