What's included

• End-to-End Customer Journey Map

  I create a complete customer journey map from awareness to retention, identifying pain points, gaps, and opportunities for improvement. Includes a visual map, insights summary, and prioritized CX recommendations to increase conversion, reduce friction, and elevate customer experience.

• CX Audit & Insights Report

  A concise evaluation of your current experience with key findings and improvement opportunities.

• Pain Point & Opportunity Analysis

  A breakdown of where users struggle and where small changes can drive major impact.

• Persona Development

  Research-based customer profiles that clarify motivations, needs, and behaviors.

• Funnel Re-design

  A streamlined acquisition-to-retention funnel aligned to user behavior and business goals.

• CX Improvement Roadmap

  A prioritized 30/60/90-day plan for implementing CX enhancements.