Customer Experience (CX) Strategy by Marya AhmadCustomer Experience (CX) Strategy by Marya Ahmad

Customer Experience (CX) Strategy

Marya Ahmad

Starting at

1,200

About this service

Summary

I help businesses deeply understand their customers and identify exactly where friction, confusion, or missed opportunities exist across the journey. Through journey mapping, persona development, and funnel analysis, I turn insights into clear, actionable improvements. The result is a smoother, more effective customer experience that increases conversion, retention, and satisfaction.

What's included

End-to-End Customer Journey Map
I create a complete customer journey map from awareness to retention, identifying pain points, gaps, and opportunities for improvement. Includes a visual map, insights summary, and prioritized CX recommendations to increase conversion, reduce friction, and elevate customer experience.
CX Audit & Insights Report
A concise evaluation of your current experience with key findings and improvement opportunities.
Pain Point & Opportunity Analysis
A breakdown of where users struggle and where small changes can drive major impact.
Persona Development
Research-based customer profiles that clarify motivations, needs, and behaviors.
Funnel Re-design
A streamlined acquisition-to-retention funnel aligned to user behavior and business goals.
CX Improvement Roadmap
A prioritized 30/60/90-day plan for implementing CX enhancements.

Duration

2 weeks

Skills and tools

Marketing Strategist

Project Manager

Business Operations

Figma

Google Workspace Studio

Miro

Notion

Tableau

Industries

Business Management

Marketing

Product Management

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