Personalized and Proactive Care:Elevating Customer Experience
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About this service
Summary
I offer exceptional Customer Support services, delivering personalized solutions that foster lasting relationships and drive customer satisfaction.
With 4+ years of experience in education and customer-facing roles, I bring empathy, expertise, and a proactive approach to resolving issues. My unique blend of human connection and technical efficiency sets me apart, ensuring seamless support experiences that exceed expectations.
What's included
Support Synergy: Delivery Results.
Response Customer Support: Timely and effective issue resolution via multiple channels (phone, email, chat). Customized Support Plan: Tailored support strategy aligning with client's specific needs and goals. Support Metrics and Reporting: Regular analytics and insights on support performance, customer satisfaction, and issue resolution. Process Documentation: Standard Operating Procedures (SOPs) for support Processes and workflows. Customer Feedback Analysis: Insights and recommendations from customer feedback and surveys. Continuous Improvement Plans.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
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